We keep it simple: we collect what we need, use it only to serve you, and never sell it.
Last updated: 19 May 2026 | Applies to laiinlabs.com and all LaiinLabs services
LaiinLabs is a creative production studio based in Nairobi, Kenya. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or engage us for services.
If you have questions about how your data is handled, contact us at [email protected].
| Data Type | How We Collect It | Why |
|---|---|---|
| Name & email | Contact form, email enquiries | To respond to your enquiry and manage the project relationship |
| Phone / WhatsApp | Contact form, direct message | To communicate about your project |
| Business name & details | Project briefs and proposals | To deliver services accurately |
| Payment information | Via M-Pesa, Paystack, or bank transfer | To process payments — we do not store full card numbers |
| Website usage data | Google Analytics (anonymised) | To understand how the site is used and improve it |
| IP address | Automatically on site visit | Server security and analytics |
We do not collect sensitive personal information (health, religion, political views) and do not target children under 18.
We use your information strictly to:
We do not use your data for unsolicited marketing. If you've engaged with us professionally, we may occasionally send relevant updates — you can opt out at any time.
We do not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:
Our website uses Google Analytics with IP anonymisation enabled to understand traffic patterns. No personally identifiable information is collected through analytics. We do not use advertising tracking cookies or pixel tracking.
Your browser can be set to refuse cookies — this will not affect your ability to view the site, though some features may behave differently.
Client data is stored in password-protected systems. Project files are held on secure cloud storage (Google Drive or equivalent). Payment data is processed by PCI-compliant third-party processors — we do not store full card details on our systems.
We retain project-related data for a minimum of 3 years after project completion, as required for business and accounting purposes. You may request deletion of personal data beyond what is legally required at any time.
You have the right to:
To exercise any of these rights, email [email protected]. We will respond within 14 business days.
Our website may contain links to third-party sites (e.g. mbeatz.org, social platforms). We are not responsible for the privacy practices of those sites. We encourage you to review their policies separately.
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our website or services after changes constitutes acceptance of the updated policy. Material changes affecting active clients will be communicated directly.
For questions, contact us at [email protected] or via our contact page.